VestaCall + Zoom

What the VestaCall + Zoom Integration Does

Most businesses run Zoom for meetings and a completely separate system for phone calls. That means two apps, two directories, two sets of settings, and twice the confusion when someone tries to reach you. VestaCall's Zoom integration brings it all together.

Here is what you get:

• Unified meetings and phone calling — Use Zoom for video conferences and VestaCall for business phone calls, but manage everything from a single unified interface. Switch from a phone call to a video meeting with one click when a conversation needs face time.
• One app for video and phone — Your team does not need to wonder which app to open. VestaCall calling capabilities are accessible from within the Zoom client, so making a business call is as natural as starting a Zoom meeting.
• Shared contact directory — Your VestaCall contacts and your Zoom contacts merge into one searchable directory. No more maintaining separate address books or wondering which app has the updated number for a client.
• Escalate calls to video — Started a phone call that needs screen sharing? Escalate it to a Zoom meeting without hanging up. The transition is seamless — the call continues while the video meeting spins up.

How It Works

Getting VestaCall and Zoom working together is a quick process. Your team can be up and running the same afternoon.

1. Install VestaCall from the Zoom Marketplace — Search for VestaCall in the Zoom App Marketplace and install the integration. Your Zoom admin will need to approve the app permissions for your organization.
2. Connect your VestaCall account — Sign in with your VestaCall admin credentials and authorize the connection. VestaCall syncs your user directory and phone extensions with Zoom automatically.
3. Configure calling preferences — Set default behavior for call-to-meeting escalation, choose how contacts are merged, and configure which VestaCall features are accessible from the Zoom interface.

Once set up, your team can make and receive business calls from within Zoom immediately. There is no training curve — if they know how to use Zoom, they know how to use VestaCall inside Zoom.

Key Benefits for Your Team

Stop juggling two communication apps

Running separate apps for phone and video is annoying at best, counterproductive at worst. When a customer calls your business line and you need to show them something on screen, do you really want to say "hang on, let me send you a Zoom link"? With VestaCall in Zoom, you escalate to video in one click. No link sharing, no waiting for them to join.

Simplify IT management

Your IT team manages one fewer communication platform. User provisioning, security settings, and access controls can leverage your existing Zoom admin setup. When someone joins or leaves the company, updating their communication access is one process instead of two.

Better meeting context

When call history and meeting history live in the same system, you get a complete communication timeline for every contact. Before jumping on a Zoom call with a client, you can see all recent phone interactions. That context helps your team prepare better and avoids redundant conversations.

Consistent experience across devices

Zoom works on desktop, mobile, and web. VestaCall works on desktop, mobile, and web. Together, your team gets a consistent calling and meeting experience on every device they use. Start a call on your desk phone, continue it on your mobile — the integration follows you.

Features at a Glance

• Make and receive VestaCall calls from the Zoom client
• One-click escalation from phone call to Zoom video meeting
• Merged contact directory across both platforms
• Presence sync between VestaCall and Zoom
• Call history accessible within Zoom
• Voicemail access from the Zoom interface
• Business number caller ID on all outbound calls
• Call transfer and hold within Zoom
• Works on Zoom desktop, web, and mobile apps
• Compatible with Zoom Basic, Pro, Business, and Enterprise

Get Started

The Zoom integration is included with every VestaCall plan. No additional fees — just connect your accounts and go.

Already using VestaCall? Head to your admin dashboard, find the Zoom integration, and enable it. Your team will be making calls from Zoom within minutes.

Not on VestaCall yet? Start a free 14-day trial and test the Zoom integration alongside all of VestaCall's other features.

Curious how it works in practice? Schedule a demo and we will give you a live walkthrough of VestaCall inside Zoom. Also check out our Cloud PBX and feature list for the full picture.

Frequently Asked Questions

How do I connect VestaCall to Zoom?

Install the VestaCall app from the Zoom Marketplace, sign in with your VestaCall credentials, and authorize the connection. The entire setup process takes about 5 minutes and does not require any technical expertise.

Is the Zoom integration free?

Yes. The Zoom integration is included with all VestaCall plans at no extra charge. You do need an active Zoom license on your side, but VestaCall does not add any fees for the integration itself.

Does the integration work with all VestaCall plans?

Yes. Every VestaCall plan includes the Zoom integration with full functionality. You get unified calling and meeting capabilities regardless of which VestaCall plan tier you are on.