VestaCall +
Shopify
E-commerce Customer Support
Connect VestaCall with Shopify to give your support team instant access to order data during calls. See orders, process returns, and resolve issues faster.
Everything You Need
Enterprise-grade features without the complexity.
Order Lookup
When a customer calls, automatically pull up their Shopify orders, shipping status, and purchase history.
Customer Identification
Incoming callers matched to Shopify customers by phone number. Agent sees their profile instantly.
Click-to-Call
Call customers directly from Shopify order pages for proactive outreach on delayed or problem orders.
Call Logging
Customer service calls logged against the Shopify customer record with notes and recording links.
Order Notifications
Trigger automated SMS or call notifications for order confirmations, shipping updates, and delivery alerts.
Returns Support
Agents see return eligibility and order details during calls. Faster resolution, happier customers.
Frequently Asked Questions
Everything you need to know about the product and billing.