VestaCall +
ServiceNow
Enterprise Service Management
Integrate VestaCall with ServiceNow for enterprise-grade IT service management. Auto-create incidents from calls, CTI screen pops, and unified service desk operations.
Everything You Need
Enterprise-grade features without the complexity.
CTI Screen Pop
Caller identified automatically. ServiceNow record opens with customer info, open tickets, and history.
Auto-Incident Creation
Incoming calls create ServiceNow incidents automatically with caller details and classification.
Click-to-Call
Dial directly from ServiceNow records. Outbound calls made through VestaCall with business caller ID.
Recording Attachment
Call recordings and transcripts attach to ServiceNow incidents for audit trail and documentation.
Omnichannel Routing
Route calls based on ServiceNow assignment rules, groups, and SLA priorities.
Reporting Integration
VestaCall call data flows into ServiceNow reporting for unified service desk analytics.
Frequently Asked Questions
Everything you need to know about the product and billing.