VestaCall + Microsoft Teams

What the VestaCall + Microsoft Teams Integration Does

Your team already spends their day in Microsoft Teams. Chat, meetings, file sharing — it is all there. The one thing that usually lives in a separate app is your business phone system. Not anymore.

VestaCall brings your full business phone into Teams:

• Make and receive VestaCall calls inside Teams — Dial out to customers, answer inbound calls, transfer calls, and check voicemail — all from the Teams interface. Your business number and all PBX features work exactly the same, just inside the app your team already has open.
• Presence sync between platforms — When you are on a VestaCall call, your Teams status automatically switches to "On a call." When you set yourself to Do Not Disturb in Teams, VestaCall respects that. No more double-booking because one app did not know what the other was doing.
• Direct routing for enterprise-grade calling — VestaCall acts as your SBC (Session Border Controller) through Microsoft's Direct Routing. This means carrier-grade call quality, failover routing, and compliance recording — all delivered through the Teams client.
• Shared contacts and directory — Your VestaCall contacts appear in the Teams dial pad. Your Teams contacts work in VestaCall. One directory, no duplicates, no confusion about which app has the right number.

How It Works

Connecting VestaCall to Microsoft Teams is straightforward, though it does involve your Microsoft 365 admin center. Here is the process:

1. Install the VestaCall app — Find VestaCall in the Microsoft Teams app store and install it for your organization. Your M365 admin will need to approve the app permissions.
2. Connect your VestaCall account — Sign in with your VestaCall admin credentials and authorize the connection. VestaCall configures the Direct Routing SBC settings automatically — no manual SBC configuration needed.
3. Configure call routing — Choose which users should have calling capabilities in Teams, set up your call routing rules, and configure any voicemail or auto-attendant settings specific to the Teams integration.

The initial setup takes about 10 minutes. DNS propagation for Direct Routing can add a few hours, but your team can start making calls as soon as the VestaCall app is authorized.

Key Benefits for Your Team

One app for everything

Before this integration, your team juggled Teams for chat and meetings plus a separate phone app for business calls. That is two notification systems, two apps to keep open, and two places to check messages. With VestaCall in Teams, it is all one interface. Chat, meet, and call from the same window.

Keep your existing phone numbers

Switching to Teams calling does not mean changing your business numbers. VestaCall ports your existing numbers and routes them through Teams. Your customers dial the same number they always have — they never know the difference on their end.

Enterprise calling features inside Teams

Microsoft's native Teams calling is fine for basics, but VestaCall brings the advanced stuff: call queues with intelligent routing, multi-level IVR, call recording with compliance controls, real-time analytics, and AI-powered features like sentiment analysis. All accessible from within the Teams client.

IT gets centralized management

Your IT team manages users and permissions in one place. Onboard a new employee in Teams and their VestaCall extension is automatically provisioned. Offboard someone and their phone access is revoked with their Teams account. No separate admin portals to maintain.

Features at a Glance

• Inbound and outbound calling inside Microsoft Teams
• Direct Routing with automated SBC configuration
• Bi-directional presence sync
• Shared contact directory
• Call transfer, hold, and park within Teams
• Voicemail accessible in Teams
• Call recording with compliance controls
• IVR and auto-attendant through Teams
• Call analytics and reporting
• Works on Teams desktop, web, and mobile

Get Started

The Microsoft Teams integration is included with every VestaCall plan. There are no extra charges for Teams calling capabilities — you just need an active Microsoft Teams license on your end.

Already a VestaCall customer? Contact your account manager or reach out to our support team to enable the Teams integration. We will walk you through the M365 admin setup if needed.

New to VestaCall? Start a free 14-day trial and connect Teams during your trial. You will see exactly how it works with your team before committing.

Learn more about our Cloud PBX platform or browse the complete feature list to understand everything VestaCall offers beyond Teams integration.

Frequently Asked Questions

How do I connect VestaCall to Microsoft Teams?

Install the VestaCall app from the Microsoft Teams app store, sign in with your VestaCall credentials, and authorize the connection through your Microsoft 365 admin center. The setup takes about 10 minutes, and our support team can help with the M365 admin configuration if needed.

Is the Microsoft Teams integration free?

Yes. The Microsoft Teams integration is included with all VestaCall plans at no additional cost. You do need an active Microsoft Teams license separately, but VestaCall does not charge extra for the integration itself.

Does the integration work with all VestaCall plans?

Yes. Every VestaCall plan supports the Microsoft Teams integration with full calling capabilities, presence sync, and direct routing. There is no plan restriction.