VestaCall +
Freshdesk
Helpdesk Meets Phone System
Integrate VestaCall with Freshdesk for seamless support operations. Auto-create tickets from calls, click-to-call from tickets, and attach recordings to customer issues.
Everything You Need
Enterprise-grade features without the complexity.
Auto-Ticket Creation
Incoming calls automatically create Freshdesk tickets with caller info, timestamp, and recording link.
Click-to-Call
Call customers directly from Freshdesk tickets. Number is dialed through VestaCall with business caller ID.
Recording Attachments
Call recordings and AI transcripts attach to the corresponding Freshdesk ticket automatically.
Caller Identification
Incoming callers matched to existing Freshdesk contacts. Agent sees ticket history before answering.
Call Notes to Tickets
Agent call notes sync to the Freshdesk ticket as internal comments. No copy-pasting.
Status Sync
Ticket status updates reflect in VestaCall. Agents see open tickets for each caller.
Frequently Asked Questions
Everything you need to know about the product and billing.