User Roles
& Permissions
Access Control for Your Team
Control who can access what in your VestaCall account. Assign roles, set permissions, and ensure your team members only see the features and data relevant to their job.
Everything You Need
Enterprise-grade features without the complexity.
Admin Role
Full access to all settings, billing, user management, analytics, and recordings. Typically for IT managers or business owners.
Supervisor Role
Access to team analytics, call monitoring (listen/whisper/barge), QA scoring, and agent management. No billing access.
Agent Role
Make and receive calls, view personal stats, access voicemail. No access to team analytics, recordings of other agents, or settings.
Custom Roles
Create custom roles with specific permission combinations. Grant recording access without analytics, or analytics without billing.
Department Scoping
Limit visibility by department. A Sales supervisor sees only Sales team data, not Support or Billing.
Audit Trail
Track who changed what, when. All permission changes, user additions, and setting modifications are logged.
Frequently Asked Questions
Everything you need to know about the product and billing.