Call Routing
Smart Call Flow Design
Route Every Call to the Right Person
Configure how incoming calls reach your team. Set up auto-attendant menus, ring groups, call queues, and time-based routing — all from the VestaCall dashboard without any coding.
Everything You Need
Enterprise-grade features without the complexity.
Auto-Attendant / IVR
Create phone menus that greet callers and route them by pressing a number or speaking naturally with AI IVR.
Ring Groups
Multiple agents ring simultaneously or sequentially. First to answer gets the call. Great for sales teams.
Call Queues
Place callers in a queue when all agents are busy. Set hold music, position announcements, and callback options.
Time-Based Routing
Route calls differently by time of day, day of week, or holidays. Business hours to agents, after-hours to voicemail.
Skills-Based Routing
Match callers to agents with the right skills. Billing questions to billing experts, tech issues to tech support.
Failover Rules
Define what happens when nobody answers — forward to another group, voicemail, or mobile phone.
Frequently Asked Questions
Everything you need to know about the product and billing.