Analytics Dashboard
Data at Your Fingertips
Reports, Dashboards & Alerts
VestaCall's analytics dashboard gives you real-time visibility into call volume, agent performance, customer satisfaction, and operational efficiency. Here's how to use it.
Everything You Need
Enterprise-grade features without the complexity.
Real-Time Overview
The main dashboard shows active calls, queue status, agent availability, and service level — updated in real time.
Historical Reports
View call data by day, week, month, or custom date range. Filter by agent, department, number, or call type.
Agent Performance
Individual scorecards showing handle time, calls handled, CSAT, FCR, and quality scores over time.
Custom Dashboards
Build your own dashboards with drag-and-drop widgets. Save and share with your team.
Automated Alerts
Set threshold alerts — get notified when queue wait exceeds 60 seconds, abandonment spikes, or CSAT drops.
Export & API
Export reports as CSV or PDF. Connect to Tableau, PowerBI, or your data warehouse via REST API.
Frequently Asked Questions
Everything you need to know about the product and billing.