Admin Setup
Full Control
Manage Your Organization
As an admin, you control everything about your VestaCall phone system — users, departments, permissions, routing rules, and company settings. This guide covers the essential admin configurations.
Everything You Need
Enterprise-grade features without the complexity.
User Management
Add, edit, and remove users. Assign extensions, phone numbers, and department memberships.
Departments & Teams
Create departments (Sales, Support, Billing) and assign users. Each department can have its own routing rules.
Permissions & Roles
Set role-based permissions — Admin, Supervisor, Agent. Control who can access recordings, analytics, and settings.
Business Hours
Set company-wide and per-department business hours. After-hours calls route to voicemail or an alternate destination.
Caller ID Settings
Configure outbound caller ID for the company and individual users. Show your main number or department-specific numbers.
Billing & Plans
View usage, manage your subscription, add or remove users, and download invoices from the billing dashboard.
Frequently Asked Questions
Everything you need to know about the product and billing.