Feature

Business SMS — Text From Your Business Phone Number

VestaCall lets you send and receive SMS and MMS messages from your existing business phone number — no separate texting service needed. A shared team inbox means every message gets a response, and auto-replies handle common queries automatically.

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How It Works

SMS is activated on your VestaCall number with one click. Messages arrive in a shared team inbox where any assigned agent can respond. Assign conversations, set auto-reply rules, and track SMS alongside call history in a unified contact timeline. Outbound SMS campaigns let you text a list of contacts with personalized messages at scale.

Key Benefits

98% SMS open rate vs 20% for email

Customers can text you — not just call

Shared inbox ensures no message is missed

Keep your personal cell number private

Text from desktop, mobile app, or browser

Real-World Use Cases

Auto dealers text service reminders and appointment confirmations. Real estate agents text showing schedules and document links. Healthcare clinics send appointment reminders that reduce no-shows by 40%. E-commerce brands send order confirmation and shipping update texts.

VestaCall vs Legacy Systems

Feature	VestaCall	Without VestaCall
Same number for voice and text	Yes — unified business number	Separate number for texting usually required
Team inbox	Shared inbox with assignment	Single-user inboxes on most tools
Auto-replies	Keyword triggers and schedules	Manual responses only
CRM sync	Auto-log to HubSpot, Salesforce	Manual copy-paste
MMS support	Images, PDFs, documents	Text-only on basic services

Frequently Asked Questions

Can I text from my existing VestaCall number?

Yes. SMS is enabled on any existing VestaCall number. If your number is already active, texting can be turned on from the dashboard in under a minute.

Can multiple team members manage the same SMS inbox?

Yes. The shared team inbox lets multiple agents view and respond to incoming texts. Conversations can be assigned to specific agents to prevent double-replies.

Can I send bulk SMS campaigns?

Yes. VestaCall's SMS campaigns let you send personalized text messages to a list of contacts. Campaign analytics track delivery, open, and response rates.

Does SMS texting cost extra?

Business SMS is included in all VestaCall plans. Per-message rates apply to SMS sent and received, which are detailed on the pricing page.

Can customers opt out of SMS messages?

VestaCall automatically handles STOP, HELP, and CANCEL opt-out keywords per TCPA requirements. Opted-out numbers are removed from all future campaigns.

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