AI Sentiment Analysis
Read the Room
Real-Time Emotion Detection
Know how every call is going — in real time. AI monitors word choice, tone, speaking pace, and conversation patterns to detect customer sentiment and alert supervisors when calls need attention.
Everything You Need
Enterprise-grade features without the complexity.
Real-Time Monitoring
Sentiment scores update every 15-30 seconds during live calls. See green/yellow/red indicators instantly.
Dual Analysis
Combines text analysis (what's said) and audio analysis (how it's said) for more accurate detection.
Supervisor Alerts
Automatic notifications when a call's sentiment drops below threshold. Intervene before it's too late.
Customer Health Tracking
Track sentiment trends across multiple interactions with the same customer. Spot churn risk early.
Agent Sentiment Scoring
Measure how agents affect customer mood. Identify who consistently turns negative calls positive.
Post-Call Analytics
Sort and filter completed calls by sentiment score. Focus QA reviews on calls that matter.
Why Choose VestaCall
Frequently Asked Questions
Everything you need to know about the product and billing.