AI Call Scoring
100% QA Coverage
Automated Quality Assurance
Stop reviewing 3% of calls and hoping for the best. AI call scoring evaluates every interaction against your quality criteria — script adherence, sentiment, compliance, resolution — and flags the calls worth human attention.
Everything You Need
Enterprise-grade features without the complexity.
Customizable Scorecards
Define your own criteria and weights. Compliance-heavy for finance, empathy-focused for support — your rules.
Script Adherence Tracking
Verify agents hit required talking points without demanding word-for-word scripts.
Sentiment Detection
Track customer mood throughout the call. Spot frustration before it becomes escalation.
Compliance Monitoring
Automatically verify required disclosures, disclaimers, and consent statements on every call.
Trend Analysis
See score trends by agent, team, issue type, and time period. Spot patterns humans would miss.
Coaching Integration
AI-flagged calls feed directly into coaching workflows. Focus supervisor time where it matters.
Why Choose VestaCall
Frequently Asked Questions
Everything you need to know about the product and billing.