8x8 has been in the cloud communications business since 2002 and offers a mature platform combining UCaaS and CCaaS under their XCaaS (Experience Communications as a Service) umbrella. They're particularly strong for businesses with heavy international calling needs.
| Feature | VestaCall | 8x8 |
|---|---|---|
| Starting Price | $19/user/mo | ~$28/user/mo |
| International Calling | US/Canada unlimited, international per-minute | Unlimited to up to 48 countries (select plans) |
| AI Features | Transcription, scoring, sentiment, routing — all plans | AI-powered — higher tiers |
| Contact Center | Built-in (native) | Integrated (XCaaS) |
| Video Meetings | Via integrations | Built-in (8x8 Meet) |
Where 8x8 Wins
Unlimited international calling to up to 48 countries, built-in video meetings, and the integrated XCaaS approach combining UCaaS and CCaaS. If your team makes heavy international calls, 8x8's bundled international plans can save significantly.
Where VestaCall Wins
Lower pricing, more AI features at base tiers, simpler product structure, and WhatsApp Business integration for international customer communication. If your international needs are primarily inbound (customers calling you) rather than outbound, VestaCall's global number coverage handles that well.
The Bottom Line
Choose 8x8 if you make heavy outbound international calls and want unlimited calling bundled in. Choose VestaCall if you prioritize AI features, lower cost, and contact center depth. Try VestaCall free for 14 days.